MERINO
About
MCC’s certified experts answer partners’ calls and emails, our single goal is solving your IT issues quickly. A fixed monthly subscription fee provides customers unlimited calls for remote support, as well as 24/7 network monitoring. Our Support Center will work quickly to resolve any IT challenges or troubles, from PC issues to system-wide outages. Our process allows the Support Center to detect and perform maintenance and service remotely. MCC provides a seamless and white label branded support experience to the customer and the partner.
Why
MCCs RAMP product provides partners with yet another residual income opportunity without investing in developing and supporting a new service. Overnight, partners can offer 24/7 remote network monitoring and support from highly trained and certified personnel that would break the budget to build in-house. Additionally, MCC is cross-trained in supporting all of the services offered through CloudMSP, including Zynstra and Star2Star. Partners that add MCC the their portfolio are expanding their support operations and building a whole new revenue generating department without the investment, ramp-up time or headaches; and are also one step closer to providing the total solution that customers demand. MCC also provides partners with a means to provide consulting and auditing with vertical market expertise and regulatory compliance (e.g., HIPPA).